Miscellaneous Issues

Following Miscellaneous issues were raised with Mahindra Lifespaces Management in the month of June 2010:

Miscellaneous

Water leakage through pipe ducts.

Transfer of BMC water is routinely done between water tanks of A-Wing and B-Wing and find out the root cause of the problem and revert with corrective actiona solution so that need for frequent transfer doesn’t arise.

What is the routine of cleaning pipe ducts at the stilt parking area to avoid the stink.

Maintenance charges are steep / Knight Frank Performance is not acceptable. Seek removal of knight frank at current rates.

Need to look at entire snag list which was prepared at the time of handover of maintenance to Knight-Frank. Completion Status and verification is required.

There was promise for replacement of Mosquitoe mesh in windows, but not yet replaced. All these mesh are rusted already. To be replaced with steel mesh.

Generators/ fire extinguishers/ elevator safeties – when they were tested, what is the routine. If security guards aare aware of the response expected in case of emergency? Has the maintenance contract been finalised for these?

POP cracking around main door frame due to banging of doors. Proposal of fixing moulding around the doors not yet complete

What is the Time frame of redressal of complaints registered in complaint book. Many of the complaints are almost one month old but still action has not been completed. Passing the buck between Knight-Frank and Mahindra staff. Mr Nilesh and Pataole have not been able to exercise good control over maintenance issues.

Ventilation windows at every lift lobby to be cleaned and kept clean thereafter.

Benches to be put up in garden area. Definitely not like the one we see at railway station. Design of benches should gel with the kind of architectural design.

Additional play station for children considering that two more towers are coming up. Step rests on Rock climbing board in play station area are fixed wrong way.

Natural grass to be replaced with synthetic grass(astroturf) considering that there is no designated play area and children use the grassy patch for playing.

Electrical circuit breakers for external lighting in the podium area keeps tripping. This problem has been since a long time but staff has consistently turned blind eye. This can be serious because Circuit breaker tripping is caused by short circuits. Why the electrician has not been rectifying the problem.

Many light fittings around the podium area are not working. This was brought to the notice of Umesh pawar but not yet rectified.

Lamp post in garden area in front of A-Wing is loose from foundation and risk of injury exists.

When clubhouse will be ready? Last deadline was 31^st August but looking at the progress it will not be complete by that time.

WORKMANSHIP AND SKILL OF NOT ONLY WORKERS BUT EVEN OF MAHINDRA SUPERVISORY STAFF IS QUESTIONABLE. RECENT GLARING EXAMPLE IS RENEWAL OF ELEVATOR FLOORING. BROKEN AND POOR QUALITY material was used.

No preemptive action is initiated to rectify till some resident points out.

Work culture is poor, skill, ability and experience is questionable.

KINIGHT FRANK is not able to maintain cleanliness to appropriate standards. It has been six months and alternative facility management company to be hired to improve maintenance standards.