Consequent to publishing of blogpost - “Abracadabra…Gili….Gili…Choo..”, following comment was received by email from Mr Rajesh Sonawane.
Please carefully read on the mission statement of Mahindra Lifespaces Developers Limited(MLDL), which is quoted in below comment. Readers of the blog can’t miss the gawking divergence between mission statement of MLDL and unethical corporate behaviour on display.
I hope that missionary & visionary who drafted this mission statement tries to figure out in which position this statement is lying around – down in the dumps or is it still worthy of hanging on the wall in corporate office.
Anyway, keep watching the blog. Mission Statement of MLDL will get ripped off in another blogpost.
Meanwhile, read on while you enjoy your latte.
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QUOTE
Dear Folks,
Once again, a Happy New Year to you all.
Much against wishes, our little battle with our esteemed developer continues unabated. The vestiges of discontent are tragically alive - like ambers of a bonfire.
It would have been nicer to meet with MLDL over new year's eve and tell them how fabulously thrilled we are as their customers.
Sadly...
We are no longer their customers, we are nobody. Customers are those hallowed people who walk in for new bookings, ready to take a leap of faith. We have been recruited. Done and dusted. End of story. We are their last year's promotion!
Have a look at the two plans in the blog post released by Capt. Anil Rai.
There is a clear and present discrepancy in what MLDL promised and ultimately delivered. It does take some temerity to have two different plans staring in your faces and still claiming you have done nothing wrong.
If MLDL is right (and they better be), the question is, "right" by what justification. The rote of the law? Fair enough. Then why do they require poets to sell their properties? Their brochures are not written by lawyers, are they?
The club house is prospectively delayed beyond January 31st. The design is flawed. Worse, after all that delay, they are erecting a municipal building (that was never a part of the initial sales pitch) bang in front of the pool, compromising the privacy and the modesty of their revered customers!
There's only disillusionment here. We as consumers have walked into. WE TOOK the leap of faith.
But we hedged our bets on the best practices expected from a corporate. We came to MLDL not to some petty operator. And we paid a premium for every square inch of that belief.
Here is the MLDL MISSION STATEMENT:
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Inspired creations. Service that makes the difference. Healthy living.
Inspired creations:
Each of our projects will be ‘inspired’ by the voice of the customer through a process of co-creation. We will attempt to understand the customer’s needs and his aspirational lifestyle and ensure that our project captures the essence of the customer’s needs and the same is reflected in the design elements.
Service that makes the difference:
We are committed to delighting the customer at every contact point.
Healthy living:
In today’s hectic and demanding lifestyle people are increasingly seeking physical and emotional well-being, both for self and family. People are aware of the pitfalls on health & are hassled by the ugliness of the urban lifestyle. They are getting more and more health conscious. We will be sensitive to this growing need amongst our customers.
The homes that we make will be designed to give the customer a feeling of openness with ample natural light and ventilation and at the same time taking care of the privacy of individual owners. There will be emphasis on greenery in the complex with landscaped gardens giving a feeling of being close to nature. We will endeavour to provide amenities that ensure that our customers enjoy a healthy life.
"Emotional health" essentially implies peace of mind and a feeling of "I am in competent, trustworthy hands". This key benefit is sought to be delivered through our service – transparency, empathy and speed of response.
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Sadly 'Mission Statements' have as much significance as Lal Bahadur Shastri's picture has behind the bureau of every corrupt minister.
Put your hands up guys. Read your manifesto. It seems your customers are the only people who have read it
In the new year I hope MLDL stop defending themselves with a shield that has so many holes in it, it is embarrassing to see the lot of them quaking behind it. Hope we have a year without the remonstrations mentioned above. Hope I never have to write one more mail like this.
Cheers and Good Luck,
Rajesh Sonawne.
UNQUOTE
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