Almost three months have passed by since July 2010, but there has been no progress on almost all the issues discussed during powwow with CEO. Prominent among them is - Whimsical alteration of the project layout giving it a completely different look from what was originally shown to customers.
Remember that glass show case in Mahindra Eminente sales office enclosing –
- colourful fancy looking towers with lush greenery and water bodies,
- birds fluttering their wings around bird bath,
- high-end SUVs standing in parking lot with Mahindra logo proudly on display.
It was not a marketing campaign but marketing pornography, which excited every customer so much that they hardly thought before parting with hard earned money.
What that beautiful show case didn’t display was :
- water leaking through the podium in stilt parking area on top of high-end SUVs,
- stray dogs raising the leg over shiny alloy wheels of fancy cars of residents,
- pet dogs watering the plants and pet owners proudly holding on to the leash and waiting while pedigree pet pees, poos and farts on the walking track.
- water leaking from the pipes in pipe ducts,
- untraceable stink all around in various pipe ducts.
- Water-logging every where in the podium all because of improper slope, which makes it impossible to walk on that jogging track/ walking track whatever you call it,
- Wiper guy wiping away the water to nearest hole in the podium concrete, every time after it has rained kittens and puppies,
- Water body full of dirty water and nobody having a clue about maintaining it.
- Mosquitoes with salivary glands on the overdrive rushing to relish their blood meal. By the time mosquito decides to burp and fly off it has already injected enough of dengue or malarial parasites in the blood stream of unsuspecting health conscious walker/jogger. Instead of hoping to shed some cholesterol at the end of his/her walk, jogger lands up in nearest Kapadia Hospital battling with dengue or malarial parasite.
- Withering plants
- Snoring security men.
- Rats hogging ladoos.
- Cats guarding the cars from onslaught of rats.
- Incomplete club house.
- Firefighting equipments in disarray.
And after much frustration with local managers of the project, residents demanded meeting with CEO of Mahindra Lifespaces Developers Limited, expecting some clarity of thoughts true to the position. But what we got to hear were usual parroting , buck passing and some half-hearted promises. Three months thereafter when residents wrote to management of Mahindra Lifespaces Developers Limited, demanding an audience to thrash out the issues and monitor the progress , nobody cares to respond for full two days. Then CEO demonstrated the courtesy by sending a reminder to Commodore to “do the needful”.
Dear Madame CEO, It seems so strange that for two days nobody from Mahindra Lifespaces Developers Limited cares to respond to emails from residents and finally CEO has to give a nudge, poke, tickle, or prod someone to get up and do the needful. Till that time nobody feels the need to do the full, leave aside everyone doing the fullest automatically without any intervention from CEO’s office. Getting an audience with CEO or Mahindra Eminente project team seems more difficult than getting an audience with the Pope.
Believe it or not, but during one of the follow up meetings at project site, after residents' much touted meeting with CEO, so called crisis handlers, or floor managers as they are called in lobbying parlance, made a big O from their mouth and said- Awwwwe, we forgot to follow up about the fate of the water body with our phoren designer of Bhaucha Dhakka (water body) inside Mahindra-Eminente Complex.
Isn't it unbelievable that CEO promises something to the customers and then the staff down below FORGETS !!!!! to follow up? Unless CEO wants us to believe that project managers have her blessings to go deliberately slow?
Is it not the time that leader and visionary within CEO takes the cue from seasonal festive spirit and tickles the nose of this giant kumbhkaran team , so that they stop producing the crap , get up from the commode, open the door, come out of the confines of air conditioned cabins, let the whiff of fresh air find its way to nose cave, and reboot their cognitive machinery to produce some awe inspiring results instead of just opening the big mouth and saying AWWWWE! we made gaffe! and then burst into guffaw.
May we respectfully request for CEO’s more serious intervention, than just a simple nudge to commodore.
With the kind of monumental naivety on display in every piece of work, Mahindra Eminente is no longer a simple residential project but Residential Monument by Mahindra Lifespaces Developers Limited.
We are aghast to see that this kind of shoddy work culture is the molecular ingredient which constitutes the DNA of Mahindra Group genome.
I was reading a quote from Google CEO Eric Schmidt – “Ubiquity first, revenues later – If you can build a sustainable eyeball business, you can always find clever ways to monetize them”.
But, looks like, the brief from CEO of MAHINDRA Lifespaces Developers Limited to marketing department is – “Revenues first Ubiquity later. If you can find clever ways of monetizing , you can sustain your position within the company”. No wonder Mahindra Eminente monument catches the eyeballs, but the eyeballs dilated in disbelief about the anesthetic apathy of the project team towards the aesthetics of the complex.
Grievances and outburst by customers must not be brushed aside as juvenile spat. Redressal of these outbursts require much serious level of intervention from CEO than just a simple nudge to commodore.
Lets hope we don’t have to see anymore the amusing spectacle of “Nudge Baliye”- where CEO nudges commodore, commodore nudges Karkhanis, Karkhanis nudges Vivek, Vivek nudges Nilesh, Nilesh nudges Pataole, Pataole nudges Laxmi Singh and Laxmi Singh nudges NINNI, and now I am wondering whom Ninni will nudge? Anybody with answer……..?
By the way, we don’t care whom Ninni will nudge. We just hope that some shubh-muhurat comes and CEO succeeds in making this monumental team to budge so that CEO can proudly showcase this project as another feather in her cap not a blot on the glorious past.
Enough of “Nudge Baliye” lets watch KBC.
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I have been reading your posts, and am increasingly of the opinion that, you must - as a group - escalate the matter beyond the CEO to Mr. Anand Mahindra himself. If the media reports are to be believed, he is known not to take too kindly to bad workmanship (he had tweeted on the state of Public toilets during his visit to the DEFEXPO 2010 at Pragat Maidan) and therefore is likely to take your complaints more seriously and help get them resolved. His intervention (nudge) to the Madam might do the trick.
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